FAQS

FREQUENTLY ASKED QUESTIONS – INTERNATIONAL STUDENTS

To print your ID card, go to Customer Resources and login to your account through the Student Login.

Once you are at the login screen, your username is your student ID number, and your password is your birthday (mmddyyyy). For example: July 8, 1998 would be 07081998.

You can change your password at any time. If this is your first time logging in to your account, you will be asked to select and answer a security question in case you forget your password.

After you have logged in, click on “Start Here!” in the upper left-hand corner and select “Online ID Card”. Your ID card will come up as a PDF document, and you will be able to save it directly to your computer, your phone or print it out.

To access your brochure please visit your school’s custom LewerMark webpage. If you do not have access to your link, please contact us at lewermarksupport@lewer.com or 800.821.7710.

This is the amount of out of pocket expenses that you must pay the doctor, clinic, or hospital for each visit.

An Explanation of Benefits, or EOB, is a form you will receive online if you visit a provider. It shows the charges, discounts, and any amount that is still owed. You will also receive an email that your EOB is available online to review. An EOB is not a bill.

Hospital Emergency Rooms (ERs) are set up to focus on medical emergencies, not routine health care. Many health problems are not emergencies. If you are unsure whether the problem is an emergency:

  • Call MyNurse 24/7 for help at 866.549.5076 – no additional charge and available in over 200 languages
  • Go to your Student Health Center or walk-in clinic, if open
  • Go to the ER if you feel the problem is so serious that it cannot wait until your Student Health Center or walk-in clinic is open